Call Centre versus Website Fares on Flybe

Many budget or discount airlines have different fare charges on their website than what you will pay if you contact the call centre to make a booking.

Sometimes the call centre fare is significantly greater than the fare cost on the airline's website. This might not normally be a problem - people can choose to book online, or for those that aren't able, have someone else do it for them.

However, problems can occur when there may be higher call centre fare for flights. If someone is unable to access the Internet or has some disability that means they can only book through the call centre, higher fares might apply.

Worse still, if you have a current booking and need to make a change but cant do so through the Internet, there may be an extra charge when amending through a call centre. In addition to paying a higher charge than online as a process fee to change your flight, there may be a charge to make up the difference of a higher priced fare.

While it is often relatively easy to change a flight online, thus avoiding this problem for most users, there might be people who get caught out.

What has been your experience of using the Flybe call centre or website to book flights?

Were you given all available information on Flybe prices when booking or changing a flight?

Any other issues, complaints or problems with Flybe Call Centre Flight Costs versus Website Costs and Charges?

Post your review and comments below.

1 comment:

  1. The web site is designed to mislead with the start fare in our situation being manipulated from £66 to £269. A charge of £11.99 for baggage becomes £23.98 becasue you are charged for two sectors whatever that means. Taxes and fuel charges are initially hidden when their is clearly no reason to do so. Most annoying was that after being asked to select a seat I was charged £60.00 for the priveledge